Chanelle Nakhla

Virtual Assistant · Operations · AI Content

I keep businesses running smoothly, so their owners can focus on what they love.

Five years managing real-time operations at Wolt, from customer support to leading the shift managers behind 150–200 agents per shift. Now I bring that same calm, data-driven way of working to small businesses and busy founders, in Hebrew, English and Arabic.

Work with me See services
5 years
at Wolt, growing from customer support to management
150–200
support agents per shift under my real-time oversight
~33%
fewer external legal claims after a program I co-founded
3 languages
Hebrew, English and Arabic, all fluent

How I can help

Pick one service or combine a few. Every project starts with a short call to understand how your business actually runs.

Virtual personal assistant

Your organized right hand, remotely: inbox and calendar, scheduling, follow-ups, research and the small tasks that eat your week.

  • Email and calendar management
  • Booking, reminders and follow-ups
  • Research, summaries and documents

Small-business operations

For salons, clinics, studios and cafés: I map how your day really runs and fix what slows you down.

  • Booking and appointment flow
  • Customer service routines and scripts
  • Simple processes and checklists for staff

Remote operations support

For startups and growing teams: hands-on help keeping service, data and daily operations on track.

  • KPI and SLA tracking and reports
  • Escalation and support-process design
  • Workflows in tools like Monday.com

AI video and visuals

Short videos and images made with generative AI tools, for ads, product launches and social feeds.

  • Short promo and product videos
  • Visual concepts and branded images
  • Fast variations for testing

Social media content

Content that sounds like a real person, built on an understanding of what makes people stop and care.

  • Content plans and post ideas
  • Reels and post creation
  • Content in Hebrew, English or Arabic

What I have done

Wolt · 2022–2023

Built a program for sensitive cases from scratch

Legal claims about road safety were rising. I brought together Legal, Support, Trust & Safety and PR, designed the full process and staffed a dedicated hotline. External legal claims dropped by about a third within six months.

Wolt · 2025

Ran live operations at scale

Oversaw 150–200 agents per shift across several sites, with hourly staffing and service reports, and kept customers, couriers and restaurants served on time.

Wolt · 2025–2026

Caught problems before they spread

As Real-Time Manager I led the shift managers and read live data across the whole country, spotting failures early and coordinating the teams that fixed them.

Work samples

A selection of AI videos, visuals and content I have created.

AI video · Own studioRaw & Cinematic: AI video productionCinematic short videos and UGC-style content made entirely with AI, for brands that want strong ads without a production budget.@ugc.and.analog AI product video · Real projectA handmade hat, brought to lifeA short AI-generated product video for the same crochet brand, ready for Reels and ads. AI-generated model wearing a burgundy crochet hat in a city streetAI visuals · Social media · Real projectAn AI-made campaign for a handmade crochet brandEvery image, models included, was created with AI, giving a small family business campaign-quality visuals with no photo shoot. I also built the brand's Instagram and ran its first paid promotion.@shawlsnara Data analysis · SampleA live operations dashboardService health, staffing per site and early warnings on demand spikes, built the way I ran hourly reporting at Wolt. Illustrative data.Open the dashboard

Skills

How we work together

  1. 01A short callWe talk about your business and what is taking up too much of your time.
  2. 02A clear planYou get a simple proposal: what I will do, by when and for how much.
  3. 03Steady deliveryI get to work and keep you updated, so nothing falls through the cracks.

Have something that needs handling? Let us talk.

Based in Haifa, Israel. Working remotely with clients in Israel and abroad.

chanellenakhla@gmail.com LinkedIn